Connecting for greater 
belonging, productivity 
and support.

Here's how it works.

Greater ​Belonging

Connecting people for greater belonging means bringing them together in a way that says we value you and we want to know how we can best serve you. GroupKnown is how large community organizations send that message with every engagement. It includes;

  • A system for determining their support style.
  • A system for showing them we want to meet their preferences. 

Support Style

We use a strategic feedback-loop to learn the unique support style each user prefers to receive, and the one they’re known for giving. That way, support can be delivered in the style they prefer, and the style they’re known for giving can be considered before making a request.

  • Organizers flag content (i.e. news and event postings) to indicate the support style members can expect.
  • Members react to engagement events (i.e. events, messages and posts) with Giftmojis indicating the support they felt they received. 
What are The 5 Support Styles?

Similar to communication styles, people have different support styles. That is to say, people tend to lean toward offering support in a particular way; tangible, emotional, social, esteem, informational. The system represents those categories using colors and images - enabling users to instantly recognize the style of support to expect.

  HELPFUL
  • Description: Physically providing support.
  • Behaviors: Offering concrete assistance, such as lending items, providing transportation, helping with tasks, or giving material goods.
  • People: Individuals who are hands-on, practical, and willing to provide direct assistance.
 COMFORTING
  • Description: Giving care, concern, or empathy.
  • Behaviors: Listening attentively, offering encouragement, showing compassion, or expressing understanding.
  • People: Individuals who are empathetic, compassionate, supportive, and good listeners.
 ENCOURAGING
  • Description: involves actions that bolster another person's sense of competence, worth, and value.
  • Behaviors: Providing encouragement, acknowledging achievements, offering praise, and helping to build confidence.
  • People: Individuals who are encouraging, positive, affirming, and believe in others' potential.
 KNOWLEDGABLE
  • Description: Sharing knowledge, giving advice, providing guidance, or offering helpful information.
  • Behaviors: Offering insights, sharing expertise, giving instructions, providing feedback, or helping others solve problems.
  • People: Individuals who are knowledgeable, insightful, helpful, and good communicators.
 CONNECTING
  • Description: Connecting people with resources.
  • Behaviors: Networking, engaging in community events and communication
  • People: Outgoing, communicative

Personalization 

The best way to say we want to support you the way you prefer is a tailored experience. GroupKnown offers features that help personalize physical, digital and informational engagement. 

Physical
Engagement

Meetings and Gatherings 
  • Instant Icebreakers: enable meeting attendees to see what skills and support styles they have in common. Significantly reducing the amount of time needed to get a meeting started.
  • Instant ID Checks: enables members to have their digital ID’s pop up on their phones as they approach a secure check point. Significantly reducing wait times. 
Events and Activities 
  • Wayfinding Assistance: directions to stages, food courts, restrooms, and exits can be delivered in real-time, minimizing confusion and enhancing convenience.
  • Personal Crowd Control and Safety Messaging: automatically send messages during emergencies or when members enter a certain part of the building or campus. Or send messages directing Knowledge support styles to one area and Encouragers to another.
  • Curated Playlist Synchronization: visitors can receive personalized playlists synced with the performances they attend, creating a
    tailored and immersive experience.
  • Real-Time Offers and Engagement: send last-minute deals on merchandise, tickets, or refreshments directly to attendees’ devices when your team scores.
  • Interactive Fan Experiences: Fans can engage in gamified experiences, like scavenger hunts or trivia, triggered by tones at specific times and locations. 
Touring and Volunteering 
  • Wayfinding Assistance: send turn-by-turn alerts to volunteers and tour guests devices, helping them navigate the premises efficiently. 

Benefits

  • Increased Attendance
  • Enhanced Experience
  • Stronger Relationships
  • Improved Feedback

Digital
Engagement

Communications 
  • Direct Messages and Chat Groups: curated to the user's support style. 
Content Sharing 
  • News and Announcements: curated to the user's support style.
Virtual Events 
  • Virtual Tour Guides: set to welcome visitors by name. 

Benefits

  • Increased Engagement
  • Improved Communication
  • Enhanced User Experience
  • Data Collection and Insights

Informational
Engagement 

Information Dissemination
  • Personal Promo Requests: ask members to share promotions from you or your sponsors on social media. You can send requests individually or based on support styles. This enables better brand alignment for you and your sponsors.  
Surveys and Feedback
  • Personal Polls and Questionnaires: send requests directly or by support style to gather member opinions and suggestions.
  • Post-Event Engagement: automatically trigger follow-up interactions, such as surveys, links to event highlights, or exclusive offers for future events. 
Transactions 
  • Personal Donation Tracking: enable members to track donation payments and renewals with personal reminders.

Benefits

  • Increased Response Rates
  • Improved Understanding
  • Increased Efficiency
  • Enhanced Trust 

Knowing better is the power to better connect. 

Greater Productivity  

Connecting people for greater productivity means facilitating collaboration and shared purpose that amplifies individual and collective efforts to achieve goals more efficiently. GroupKnown offers four systems that help community-based organizations do this well. 

4 Great Choice​s

Gain enhanced productivity and deeper insights into partnering with members through any of our management systems. Have a complete engagement management framework based on the Harvard business school's four levers of organizational control, when you choose all four. 

Learn more.

COMMUNICATION Management System

Our communication management module is designed to help organizations plan, execute, monitor, and control the flow of information within their community, ensuring the right messages reach the right audience effectively. Features include: 

  • Chat: One-on-one and group chats for instant communication.
  • News: Share a community periodical newsletter.
  • Events: Share a community events calendar.
  • Search: Filter profiles and topics.
  • Promote: Enable members to seamlessly send promotional information on social media.
  • Reporting & Analytics: Insights on communication traffic and trends.
  • Calendar Integration: Connect with people before, during, and after meetings
  • Communication Planning: Defines who needs what information, when, how, and by whom.
  • Audience Segmentation: Categorizes recipients for targeted messaging.
  • Scheduling & Automation: Plans and automates message delivery.
  • Performance Analytics: Tracks message reach, engagement, and effectiveness.
  • Feedback: Gathers responses and insights from recipients.
  • Archiving: Stores past communications for reference and compliance.
  • Crisis Communication Planning: Defines protocols for urgent or sensitive situations.
  • Integration Capabilities: Connects with other systems like CRM, project management, or HR.
  • Security & Access Control: Manages who can access and send communications. 
VISITOR Management System

Our visitor management module is designed to streamline, secure, and enhance the experience of managing visitors to secure facilities and campuses. Features include: 

  • Pre-registration: Visitors registered in advance for faster check-in.
  • Self-service Kiosks: Visitors check themselves in/out independently.
  • ID Scanning: Quickly captures visitor info from IDs.
  • Photo Capture: Takes visitor photo for identification.
  • Custom Workflows: Tailored check-in steps for different visitor types.
  • Digital Document Signing: Visitors sign NDAs/waivers digitally.
  • Visitor Badge Printing: Prints professional, customized ID badges.
  • Host Notifications: Alerts host when their visitor arrives.
  • Visitor Log/Audit Trail: Digital record of all visitor activity.
  • Watchlists/Blocklists: Screens visitors against undesirable lists.
  • Emergency Management: Real-time list of who's in the building.
  • Reporting & Analytics: Insights on visitor traffic and trends.
  • Data Security/Privacy: Ensures compliant and secure data handling.
  • Multi-location Management: Centralized control for multiple sites.
  • Integration Capabilities: Connects with other business software (e.g., calendars).
  • Access Control Integration: Links to physical access systems. 
VOLUNTEER Management System

Our volunteer management module is designed to help organizations efficiently recruit, onboard, schedule, engage, and track their volunteers. Features include: 

  • Volunteer Database: Stores all volunteer info, skills, and history.
  • Online Application: Digital forms for new volunteer sign-ups.
  • Opportunity Posting: Publish volunteer roles with details.
  • Scheduling & Shifts: Manage and assign volunteer work schedules.
  • Communication Tools: Send emails/texts to volunteers.
  • Hour Tracking: Record and report on volunteer hours.
  • Event Management: Organize and staff volunteer-led events.
  • Volunteer Portal: Personal online space for volunteers to manage their involvement.
  • Background Checks: Integrate with screening services.
  • Recognition & Awards: Track and acknowledge volunteer achievements.
  • Reporting & Analytics: Generate insights on volunteer data.
  • Waiver Management: Digitally store signed legal documents.
  • Mobile Accessibility: Access system via phone or tablet.
  • Integration Capabilities: Connects with other software (e.g., CRM).
    Group Management: Organize and manage volunteer teams. 
 DONATION Management System

Our donation management module is designed to streamline and centralize the process of collecting, tracking, and managing contributions from donors, helping organizations build relationships and optimize fundraising efforts. Features include: 

  • Donor Database: Stores all donor info and history.
  • Donation Processing: Records and processes various donation types.
  • Recurring Donations: Manages automated scheduled payments.
  • Online Donation Pages: Secure web pages for accepting online donations.
  • Pledge Management: Tracks and manages promised donations.
  • Acknowledgements & Receipts: Automates thank-you notes and tax receipts.
  • Campaign Tracking: Monitors specific fundraising campaign performance.
  • Reporting & Analytics: Provides insights on donation trends and impact.
  • Communication Tools: Send targeted messages and appeals to donors.
  • Grant Management: Tracks grant applications and funding (optional).
  • Wealth Screening: Identifies potential major donors (optional).
  • Event Integration: Links donations to event participation.
  • Payment Gateway Integration: Connects with online payment processors.
  • Volunteer Integration: Links volunteer activity to donor profiles (optional).
  • CRM Integration: Connects with broader constituent management systems. 

Greater Opportunities

Connecting people for greater opportunities means facilitating engagement that unlocks new possibilities for personal growth, career advancement, and access to resources. GroupKnown does this for the organization in 3 ways;

  • Enhanced Reach
  • Opportunity Matching
  • Increased Sponsors

Enhanced Reach

New technology that enables personalized opportunity connections in large crowds and when staff is unavailable.

Overview

The system leverages ultrasonic data transfer technology. These are inaudible sound waves that transmit information between devices. Existing facility speaker systems become transmitters and user devices become receivers - offering users a virtual guide to point them toward an opportunity anywhere within ultrasonic range.

Enhanced Features

Any of the following features are available as service addons.

Instant Carlines and ID Checks 

  • Community members will have the option to have their digital ID pop up anytime they’re approaching a security checkpoint - effectively ending wait times for large gatherings.
  • No more long carlines during student pickups, as your staff can be notified as soon as a parent device enters campus.
  • Walkup or drive up and member ID pops up

Automated Ice Breakers

  • With the push of a button, meeting hosts can have the system share what skills and support style each attendee has with the others - Instantly breaking the tension and enabling meetings to get to productive engagement sooner.

 Interactive Crowd Experiences

  • Fans can engage in gamified experiences, like scavenger hunts or trivia, triggered by tones at specific locations.
  • Exclusive digital content, such as behind-the-scenes videos or artist interviews, can be unlocked via tones at designated spots. Send scriptures during service or coupons during an event.

Wayfinding and Virtual Tours

  • Inaudible tones embedded throughout the venue can send location-based messages to attendees' devices, helping them navigate the premises efficiently.
  • Directions to stages, food courts, restrooms, and exits can be delivered in real-time, minimizing confusion and enhancing convenience.
  • Virtual ushers and tour guides.

Live Survey and Safety Messaging

  • Inaudible tones can provide safety alerts, such as information on emergency exits or real-time crowd control instructions during high-traffic periods.
  • Tones can trigger follow-up interactions, such as surveys, links to event highlights, or exclusive offers for future events.
  • Direct traffic during an emergency or survey a crowd after a show. 

Curated Playlist Syncing

  • Visitors can receive personalized playlists synced with the performances they attend, creating a tailored and immersive music experience.
  • Tones can trigger pre-saved artist profiles, allowing fans to discover new music, save tracks, or follow artists effortlessly.
  • Attendees can receive personalized “Thank You” messages or recommendations for other events based on their experience.
  • Sermons synced to members 

Enhanced Benefits
  • Engage during emergencies, large gatherings and network interruptions.
  • Send ads and interactive fan experiences during large events.
  • Offer live turn-by-turn directions for virtual tours and wayfinding.
  • Transmit data securely
  • Operates without a network
  • Operates well beyond the range of Bluetooth, RFID and NFC range.

Opportunity Matching

Users submit approved needs and offers to be paired with community members who have corresponding solutions and wants.

Overview

Sender sends an offer or request

Users send offers or requests to the community, with the option to specify that it be sent to specific support types (comforting, knowledgeable, etc.).

  • Offer Example: Free Graphing Calculator (no support type specified)
  • Request Example: Looking for a lawncare business partner (Support Type: Knowledgeable, Connecting)

The system checks preferences

The system checks contact preferences of potential recipients. Some users only want to be contacted for specific things and by specific support types, while others will opt for no opportunity matches at all.

  • Offer Example: 500 out of 1000 potential matches.
  • Request Example: 400 out 1000 potential matches. 

The system filters profiles

Here the system begins to look through the profiles of potential recipients to find support types, endorsements and sub-connections (i.e. kids) that correlate to those set by the sender.

  • Offer Example: Though there was no support type specified, only 10 people in this community had a correlating endorsement and preferences that would allow for the offer to be received.
  • Request Example: 50 members will receive this request because they had support types and endorsements that lined up with the original request, and preferences that made it possible for them to receive the request.

Matches are made

Recipients receive notification in one of 3 categories of their opportunity section; Sponsored, Free, Work.

  • Offer Example: 10 out of 1000 members received this offer.
  • Request Example: 50 out of 1000 members received this offer.
Matching Features

The system automatically pairs needs and offers in the community to potential solutions and wants for users in three categories:

  • Sponsors: deals and promos from sponsors.
  • Offers: giveaways within the community.
  • Work: requests for services, tools or jobs. 
Matching Benefits

Besides being a great way to help opportunities meet, it's also considerate of member privacy.  Matches are anonymous; senders only know there's a match if the recipient responds.

Increased Sponsorship

With better reach and better brand alignment comes the opportunity to increase sponsorship for a better community.

Overview

Our enhanced reach features enable organizations to offer product placement within live events. Imagine the ability to promote an offer for each touchdown or discreetly give a coupon following service. Either will inspire an increase in sponsorship, as it is a chance for sponsors to become a part of the events they support.  

Opportunity matching only increases the organization's chances for increased sponsorship. This system would enable support style specific product placement. Imagine being able to tell your sponsors you can boost their personalization efforts by sending one of their coupons to people who prefer comforting support style and another to people who prefer an informational style.  

Increased Features

Interactive Crowd Experience Product Placement

  • Invite sponsors to engage with fans in gamified experiences, like scavenger hunts, trivia or golf tournament, sponsored by [insert sponsors name].
  • Exclusive digital content, such as behind-the-scenes videos or artist interviews, can be infused with product placements. 
  • Offer a coupon for each touchdown or discreetly give one following service, the technology gives the organization a wide range of options.

Curated Playlists Syncing Product Placement 

  • Visitors can receive personalized playlists synced with the performances they attend, creating a tailored and immersive music experience. Our organizational partners extend that feature to sponsors and have a bumper added to the front or tail end of the playlist letting users know who helped offer this great feature.  
  • Event attendees can receive personalized “Thank You” messages or recommendations for other events based on their experience. A bumper can be added to these messages letting them know which sponsors the can thank for their experience.

Opportunity Matching - Brand Access and Alignment

  • Offering sponsors the ability to share special offers or to just be listed in the sponsors tab of the opportunity feature is a new level of access for many of your sponsors and earns a new sponsorship level. 
  • Offering sponsors the ability to align their brand messaging to specific support styles enables a level of communication that is deeper than what many sponsors have with their direct customers. and thus it also earns a deeper rate. 
Increased Benefits

Opportunity matching and our current enhanced reach features alone, enable our organizational partners to work with sponsors willing to pay for more. However, the GroupKnown team knows a vital part of their success is adequate funding to meet the mission. So the team will continue to innovate features that enable our organizational partners to increase sponsorship and overall support.

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