Connecting for greater 
belonging, productivity 
and support.

Here's how it works.

Greater ​Belonging

Connecting people for greater belonging means bringing them together in a way that says we value you and we want to know how we can best serve you. GroupKnown is how large community organizations send that message with every engagement. It includes;

  • A system for determining their support style.
  • A system for showing them we want to meet their preferences.

Support Style

We use a strategic feedback-loop to learn the unique support style each user prefers to receive, and the one they’re known for giving. That way, support can be delivered in the style they prefer, and the style they’re known for giving can be considered before making a request.

  • Organizers flag content (i.e. news and event postings) to indicate the support style members can expect.
  • Members react to engagement events (i.e. events, messages and posts) with Giftmojis indicating the support they felt they received. 
What are The 5 Support Styles?

Similar to communication styles, people have different support styles. That is to say, people tend to lean toward offering support in a particular way; tangible, emotional, social, esteem, informational. The system represents those categories using colors and images - enabling users to instantly recognize the style of support to expect.

  HELPFUL
  • Description: Physically providing support.
  • Behaviors: Offering concrete assistance, such as lending items, providing transportation, helping with tasks, or giving material goods.
  • People: Individuals who are hands-on, practical, and willing to provide direct assistance.
 COMFORTING
  • Description: Giving care, concern, or empathy.
  • Behaviors: Listening attentively, offering encouragement, showing compassion, or expressing understanding.
  • People: Individuals who are empathetic, compassionate, supportive, and good listeners.
 ENCOURAGING
  • Description: involves actions that bolster another person's sense of competence, worth, and value.
  • Behaviors: Providing encouragement, acknowledging achievements, offering praise, and helping to build confidence.
  • People: Individuals who are encouraging, positive, affirming, and believe in others' potential.
 KNOWLEDGABLE
  • Description: Sharing knowledge, giving advice, providing guidance, or offering helpful information.
  • Behaviors: Offering insights, sharing expertise, giving instructions, providing feedback, or helping others solve problems.
  • People: Individuals who are knowledgeable, insightful, helpful, and good communicators.
 CONNECTING
  • Description: Connecting people with resources.
  • Behaviors: Networking, engaging in community events and communication
  • People: Outgoing, communicative

Personalization

The best way to say we want to support you the way you prefer is a tailored experience. GroupKnown offers features that help personalize physical, digital and informational engagement. 

Physical
Engagement

Meetings and Gatherings 
  • Instant Icebreakers: enable meeting attendees to see what skills and support styles they have in common. Significantly reducing the amount of time needed to get a meeting started.
  • Instant ID Checks: enables members to have their digital ID’s pop up on their phones as they approach a secure check point. Significantly reducing wait times. 
Events and Activities 
  • Wayfinding Assistance: directions to stages, food courts, restrooms, and exits can be delivered in real-time, minimizing confusion and enhancing convenience.
  • Personal Crowd Control and Safety Messaging: automatically send messages during emergencies or when members enter a certain part of the building or campus. Or send messages directing Knowledge support styles to one area and Encouragers to another.
  • Curated Playlist Synchronization: visitors can receive personalized playlists synced with the performances they attend, creating a
    tailored and immersive experience.
  • Real-Time Offers and Engagement: send last-minute deals on merchandise, tickets, or refreshments directly to attendees’ devices when your team scores.
  • Interactive Fan Experiences: Fans can engage in gamified experiences, like scavenger hunts or trivia, triggered by tones at specific times and locations. 
Touring and Volunteering 
  • Wayfinding Assistance: send turn-by-turn alerts to volunteers and tour guests devices, helping them navigate the premises efficiently. 

Benefits

  • Increased Attendance
  • Enhanced Experience
  • Stronger Relationships
  • Improved Feedback

Digital
Engagement

Communications 
  • Direct Messages and Chat Groups: curated to the user's support style. 
Content Sharing 
  • News and Announcements: curated to the user's support style.
Virtual Events 
  • Virtual Tour Guides: set to welcome visitors by name. 

Benefits

  • Increased Engagement
  • Improved Communication
  • Enhanced User Experience
  • Data Collection and Insights

Informational
Engagement 

Information Dissemination
  • Personal Promo Requests: ask members to share promotions from you or your sponsors on social media. You can send requests individually or based on support styles. This enables better brand alignment for you and your sponsors.  
Surveys and Feedback
  • Personal Polls and Questionnaires: send requests directly or by support style to gather member opinions and suggestions.
  • Post-Event Engagement: automatically trigger follow-up interactions, such as surveys, links to event highlights, or exclusive offers for future events. 
Transactions 
  • Personal Donation Tracking: enable members to track donation payments and renewals with personal reminders.

Benefits

  • Increased Response Rates
  • Improved Understanding
  • Increased Efficiency
  • Enhanced Trust 

Knowing better is the power to better connect. 

Greater Productivity

Connecting people for greater productivity means facilitating collaboration and shared purpose that amplifies individual and collective efforts to achieve goals more efficiently. GroupKnown offers four systems that help community-based organizations do this well. 

4 Great Choice​s

Gain enhanced productivity and deeper insights into partnering with members through any of our management systems. Have a complete engagement management framework based on the Harvard business school's four levers of organizational control, when you choose all four. 

Learn more.

COMMUNICATION Management System

Our communication management module is designed to help organizations plan, execute, monitor, and control the flow of information within their community, ensuring the right messages reach the right audience effectively. Features include: 

  • Chat: One-on-one and group chats for instant communication.
  • News: Share a community periodical newsletter.
  • Events: Share a community events calendar.
  • Search: Filter profiles and topics.
  • Promote: Enable members to seamlessly send promotional information on social media.
  • Reporting & Analytics: Insights on communication traffic and trends.
  • Calendar Integration: Connect with people before, during, and after meetings
  • Communication Planning: Defines who needs what information, when, how, and by whom.
  • Audience Segmentation: Categorizes recipients for targeted messaging.
  • Scheduling & Automation: Plans and automates message delivery.
  • Performance Analytics: Tracks message reach, engagement, and effectiveness.
  • Feedback: Gathers responses and insights from recipients.
  • Archiving: Stores past communications for reference and compliance.
  • Crisis Communication Planning: Defines protocols for urgent or sensitive situations.
  • Integration Capabilities: Connects with other systems like CRM, project management, or HR.
  • Security & Access Control: Manages who can access and send communications. 
VISITOR Management System

Our visitor management module is designed to streamline, secure, and enhance the experience of managing visitors to secure facilities and campuses. Features include: 

  • Pre-registration: Visitors registered in advance for faster check-in.
  • Self-service Kiosks: Visitors check themselves in/out independently.
  • ID Scanning: Quickly captures visitor info from IDs.
  • Photo Capture: Takes visitor photo for identification.
  • Custom Workflows: Tailored check-in steps for different visitor types.
  • Digital Document Signing: Visitors sign NDAs/waivers digitally.
  • Visitor Badge Printing: Prints professional, customized ID badges.
  • Host Notifications: Alerts host when their visitor arrives.
  • Visitor Log/Audit Trail: Digital record of all visitor activity.
  • Watchlists/Blocklists: Screens visitors against undesirable lists.
  • Emergency Management: Real-time list of who's in the building.
  • Reporting & Analytics: Insights on visitor traffic and trends.
  • Data Security/Privacy: Ensures compliant and secure data handling.
  • Multi-location Management: Centralized control for multiple sites.
  • Integration Capabilities: Connects with other business software (e.g., calendars).
  • Access Control Integration: Links to physical access systems. 
VOLUNTEER Management System

Our volunteer management module is designed to help organizations efficiently recruit, onboard, schedule, engage, and track their volunteers. Features include: 

  • Volunteer Database: Stores all volunteer info, skills, and history.
  • Online Application: Digital forms for new volunteer sign-ups.
  • Opportunity Posting: Publish volunteer roles with details.
  • Scheduling & Shifts: Manage and assign volunteer work schedules.
  • Communication Tools: Send emails/texts to volunteers.
  • Hour Tracking: Record and report on volunteer hours.
  • Event Management: Organize and staff volunteer-led events.
  • Volunteer Portal: Personal online space for volunteers to manage their involvement.
  • Background Checks: Integrate with screening services.
  • Recognition & Awards: Track and acknowledge volunteer achievements.
  • Reporting & Analytics: Generate insights on volunteer data.
  • Waiver Management: Digitally store signed legal documents.
  • Mobile Accessibility: Access system via phone or tablet.
  • Integration Capabilities: Connects with other software (e.g., CRM).
    Group Management: Organize and manage volunteer teams. 
 DONATION Management System

Our donation management module is designed to streamline and centralize the process of collecting, tracking, and managing contributions from donors, helping organizations build relationships and optimize fundraising efforts. Features include: 

  • Donor Database: Stores all donor info and history.
  • Donation Processing: Records and processes various donation types.
  • Recurring Donations: Manages automated scheduled payments.
  • Online Donation Pages: Secure web pages for accepting online donations.
  • Pledge Management: Tracks and manages promised donations.
  • Acknowledgements & Receipts: Automates thank-you notes and tax receipts.
  • Campaign Tracking: Monitors specific fundraising campaign performance.
  • Reporting & Analytics: Provides insights on donation trends and impact.
  • Communication Tools: Send targeted messages and appeals to donors.
  • Grant Management: Tracks grant applications and funding (optional).
  • Wealth Screening: Identifies potential major donors (optional).
  • Event Integration: Links donations to event participation.
  • Payment Gateway Integration: Connects with online payment processors.
  • Volunteer Integration: Links volunteer activity to donor profiles (optional).
  • CRM Integration: Connects with broader constituent management systems. 

Greater Opportunities

Connecting people for greater opportunities means facilitating engagement that unlocks new possibilities for personal growth, career advancement, and access to resources. GroupKnown does this for the organization in 3 ways;

  • Enhanced Reach
  • Opportunity Matching
  • Increased Sponsors

Enhanced Reach

New technology that enables personalized opportunity connections in large crowds and when staff is unavailable.


Opportunity Matching

Users submit approved needs and offers to be paired with community members who have corresponding solutions and wants.

Increased Sponsorship

With better reach and better brand alignment comes the opportunity to increase sponsorship for a better community.